Privacy Policy

1. Introduction

Welcome to Scalenta ("we", "our", or "us"). We are committed to protecting the privacy of your personal data. This Privacy Policy explains how we collect, process, share, and protect information when you visit our website (scalenta.ai) and use our live voice demo.

2. Data We Collect

We collect personal information directly from you when you voluntarily submit details through our contact forms or interact with our services:

• Contact & Request Details: Your name, company name, email address, telephone number, business industry, and estimated budget.
• Automation Goals & Notes: Specific challenges or operational requirements you input to request custom blueprints.
• Voice Recordings & Transcripts: If you use our live AI voice demo ("/voice-demo"), your spoken input is processed in real time and recorded as voice transcripts to enable and display the conversation.
• Technical Data: Your IP address, browser type, device information, and activity timestamps.

3. Lawful Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, we rely on the following legal bases to process your information:

• Consent: When you voluntarily select meeting timeslots, request a custom demo, or engage in our interactive voice chat.
• Legitimate Interests: To address business inquiries, prevent spam/API abuse, and continuously optimize our low-latency AI performance.

4. Data Processors & Sub-Processors

To deliver our services, we transfer relevant data to vetted cloud sub-processors operating under strict data processing agreements:

5. Retention Period

We retain lead information only as long as necessary to establish initial sales operations or support customer communication. Demonstration transcripts are stored for a maximum of 30 days to optimize model weights and are then permanently deleted from intermediary databases.

6. Your Rights

Under European and UK data protection regulations, you hold rights to access, rectify, or request erasure of your personal records, or to object to specific processing methods. To invoke these rights, please email us directly at contact@scalenta.com.

7. Updates to This Policy

We may periodically update this policy to align with regulatory adjustments or infrastructure modifications. Please check back regularly to review any changes.